Frequently Asked Questions
mospay FAQ —
All Your Answers Here
Accounts, deposits, withdrawals, bonuses, gameplay, and security — find simple and detailed answers to any question about mospay all on this one page.
mospay ensures a safe and enjoyable online gaming experience for players in Bangladesh. Whether you are new or experienced, questions can come up. More than 20 questions and answers arranged in five sections below will help you quickly find the right information. If you do not find the answer to your question here, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
To create an account at mospay, you need a valid mobile number, a username, and a strong password. Enter your date of birth accurately during registration, as mospay only serves users aged 21 and above. Providing incorrect information may cause issues with withdrawals later.
No, only one account per user is allowed. Creating multiple accounts under the same person's name is against mospay's rules and may result in all accounts being closed. If you have trouble accessing your existing account, contact support via live chat.
Use the "Forgot Password" option on the mospay Login page. A verification code will be sent to your registered mobile number. Enter the code correctly and set a new password. If there is also a problem with your mobile number, contact 24/7 live chat support.
The account verification process is generally completed quickly. Submitting accurate information and the required documents means verification does not take long. The support team is always ready to help with any issues. With correct information, the entire process goes smoothly.
Yes, mospay uses SSL encryption technology, so logging in from a mobile browser is completely safe. Always make sure you are on the correct mospay website. Avoid public Wi-Fi and make a habit of logging out after each session.
Deposits and Withdrawals
Deposits and Withdrawals
When you deposit money into your mospay account using bKash, your balance is usually updated instantly. The minimum deposit amount is ৳200. Using the correct transaction ID and reference number means there should be no delay. If there is any issue, let us know via live chat.
Yes, you can deposit into mospay using all four methods — Nagad, bKash, Rocket, and Upay. The minimum deposit amount for each method is ৳200. No additional charges apply and the process is simple and fast.
The standard processing time for withdrawals at mospay is 10 to 45 minutes. The minimum withdrawal amount is ৳1,000. With completed account verification and correct payment details, withdrawals are processed in the shortest time.
mospay generally does not impose any additional charges on withdrawals. However, your payment service provider (bKash, Nagad, Rocket, Upay) may apply their own transaction charges. Contact live chat support for the latest information.
Common reasons for withdrawal rejection include incomplete account verification, unmet wagering requirements, or incorrect payment details. Contact mospay's 24/7 live chat support — they will explain the reason and help you resolve it.
Yes, the deposit process via Rocket and Upay is essentially the same. Minimum deposit is ৳200, there are no extra fees, and transactions are completed quickly. It is important to use the correct account number and reference on the payment page.
Games and How to Play
Games and How to Play
To bet on any cricket match including BPL, first log in to your mospay account and go to the cricket section. Select a match, choose a market (match winner, toss, top batsman, etc.), and set your amount. Confirm your bet before the match starts. A live betting option is also available.
mospay features games from world-renowned providers including Pragmatic Play, PG Soft, and JILI — all running on certified Random Number Generator (RNG) technology. RTP (Return to Player) is a theoretical percentage indicating how much a game pays out over the long term — it is not a guaranteed result for each spin, but a statistical average.
mospay live casino offers games with real dealers including Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and many more. Live studio games from top providers such as Evolution Gaming and Ezugi are available. Game tables with Bengali-language support are also available.
Yes, the entire mospay platform is optimized for mobile browsers. Slots, live casino, cricket betting, fishing games — all sections run smoothly on Android and iOS browsers. There is no need to download a separate app.
You can place live bets on mospay during the T20 World Cup or IPL. Odds change with every over and ball while the match is in progress. Go to the cricket section to see live markets for ongoing matches — select your pick, enter your amount, and confirm your bet.
Bonuses and Promotions
Bonuses and Promotions
The mospay welcome bonus is up to 200% on your first deposit, with a maximum of ৳5,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus and your total balance becomes ৳3,000. The bonus is added automatically when you make your first deposit after creating a new account.
The wagering requirement for the mospay welcome bonus is 20 times (20x). This means you need to wager 20 times the total bonus amount before you can withdraw from it. Check the terms and conditions page or ask support to find out which games count towards completing the wagering requirement.
Depositing ৳6,000 would be ৳12,000 at 200%, but the maximum bonus cap is ৳5,000. So on a ৳6,000 deposit you will receive a ৳5,000 bonus and your total balance will be ৳11,000. The bonus cap does not exceed ৳5,000 regardless of how much you deposit.
mospay has four VIP levels: Bronze, Silver, Gold, and Platinum. You can move up to higher levels through regular play and active participation. At the Platinum level, weekly cashback goes up to 1.5%. Each level comes with special benefits and priority service.
mospay VIP members receive cashback every week. Weekly cashback rates are 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and up to 1.5% at Platinum. Cashback is automatically added to your account on a set day each week.
mospay regularly offers promotional deals and special seasonal bonuses. Special offers may be available for occasions such as Eid, Pohela Boishakh, or Victory Day. Check the promotions section of your account regularly or ask via live chat to stay updated on the latest promotions.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, mospay uses advanced SSL encryption technology to protect all personal and financial information. Information is not shared with third parties. Visit our privacy policy page for more details about our privacy practices.
mospay is for individuals aged 21 and above only. Minors are not permitted to open an account and age is verified during the account verification process. Parents should use parental controls to prevent children from accessing online gaming sites.
mospay takes responsible gaming seriously. If you want to take a short or long-term break, make a request through live chat support — options for self-exclusion or setting deposit limits are available. The responsible gaming page has detailed information.
Some common signs of gaming addiction: repeatedly playing to recover lost money, spending more time or money than intended, losing focus on family and work. If you experience any of these, contact mospay's live chat and read our responsible gaming page. Gaming is always meant to be for entertainment.
The mospay support team is available 24 hours a day, 7 days a week. You can chat directly in Bengali via live chat — this is the fastest method. To contact by email, write to [email protected].
Yes, you can request to permanently close your mospay account at any time. Contact the support team via live chat or email to do so. Make sure to withdraw any remaining balance before closing your account.
Still have questions?
Our support team is with you in Bengali 24/7.
Get in Touch with Support
Live Chat Support
Bengali-language assistance is available 24 hours a day, 7 days a week. Visit the site and click the live chat button.
Email Support
[email protected] — email us for detailed questions and we will respond promptly.
For more information, see our Terms and Conditions and Responsible Gaming pages.