mospay Terms and Conditions

1 Acceptance of Agreement

By accessing, registering on, or using any service on the mospay platform, you are considered to have read, understood and fully accepted these Terms and Conditions. If you do not agree with these terms, please refrain from using the platform.

These Terms and Conditions form a legal agreement between mospay and the user. mospay reserves the right to modify or update these terms at any time. Any changes will take effect from the date they are published.

2 Eligibility and Age Requirement

To open an account and use services on mospay, you must:

• Be at least 21 years of age.
• Have a valid and active mobile number.
• Operate only one account — creating multiple accounts is strictly prohibited.
• Provide accurate and truthful information.
• Manage your own account yourself — account management by a third party is prohibited.

mospay reserves the right to request age and identity verification for suspicious accounts. Failure to provide accurate information may result in account closure and balance forfeiture.

3 Account Security

It is your responsibility to keep your mospay account password and login details completely confidential. All transactions carried out from your account will be considered your own. If you suspect that someone is using your account without authorisation, contact our 24/7 live chat support immediately.

mospay will never ask for your password or full payment details via email, SMS or phone. Any such request is fraudulent — please stay alert.

4 Deposit Policy

The accepted payment methods for depositing funds on mospay are: bKash, Nagad, Rocket and Upay. The following conditions apply to deposits:

• Minimum deposit amount: ৳200 (the same for each method).
• The correct reference number must be included at the time of deposit.
• Only payment accounts registered in your own name may be used.
• Deposits made through a third party are not accepted.
• Suspicious deposits may be held pending verification.

mospay does not charge any processing fee on deposit amounts. However, the payment service provider's own charges may apply, which are entirely the user's responsibility.

5 Withdrawal Policy

The following conditions must be met to withdraw winnings from mospay:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal timeframe: generally completed within 10 to 45 minutes.
• Withdrawals will only be made to the same payment method used for the deposit.
• All active bonus wagering requirements must be met before requesting a withdrawal.
• Large withdrawals may be delayed if identity verification has not been completed.

6 Bonus and Promotion Terms

The following general conditions apply to accepting bonuses and promotional offers from mospay:

• Welcome bonus: 200% bonus on the first deposit, up to a maximum of ৳5,000.
• Wagering requirement: The bonus amount must be turned over 20 times before withdrawal.
• Each bonus has its own validity period — any unused bonus will be cancelled after it expires.
• A user may use a specific promotion only once.
• If bonus abuse is suspected, mospay reserves the right to cancel the bonus and investigate the account.
• mospay reserves the right to modify or withdraw any promotion at any time.

7 Fair Play Policy

mospay is committed to ensuring a fair and transparent gaming environment. The following behaviour is strictly prohibited:

• Any form of fraud, software hacking or use of bots.
• Exploiting system vulnerabilities or bugs for an advantage.
• Using multiple accounts to take advantage of bonuses.
• Misconduct or disrespectful behaviour towards other users.
• Using the platform for money laundering or illegal financial activity.
• Using any form of automation to harm the system or other users.

If evidence of violating these policies is found, mospay reserves the right to close the account and forfeit all balances without notice.

8 Technical Issues and Disputes

If a technical error or disconnection occurs during a game session:

• Server-side records will be accepted as the basis for determining the final outcome.
• Screenshots or videos from the user's device are not accepted as sole evidence.
• Disputes can be submitted via live chat.
• Dispute resolutions are generally provided within 3 business days.

mospay's decision will be considered final and binding unless clear evidence of a technical error is found.

9 Responsible Gaming

mospay places the highest priority on responsible gaming. We believe gaming should be for entertainment — not as a solution to financial problems. The following features are available on our platform:

• The option to voluntarily suspend or permanently close your account.
• The option to set deposit limits.
• Support for raising awareness about gaming habits.

For more details, visit our Responsible Gaming page.

10 Personal Data Collection

During registration on mospay and while using the platform, we may collect the following information:

• Name, mobile number and registration-related details.
• Payment transaction information (not full account details).
• Gaming activity and transaction history.
• Device technical information and IP address.

Collected information is used solely to provide services, ensure security and meet legal obligations. We never sell your personal information to third parties.

11 Data Security Measures

mospay follows advanced security practices to keep users' personal and financial information safe:

• SSL encryption: All data transfers are securely encrypted.
• Secure servers: User data is stored in a protected and controlled environment.
• Access control: Only authorised staff have access to the information they need.
• Regular audits: Security measures are regularly reviewed and improved.

For more details about our privacy policy, visit our Privacy Policy page.

12 Limitation of Liability

mospay accepts no liability in the following cases:

• Session disconnection due to internet connectivity issues.
• Unauthorised access to an account due to the user's own negligence.
• Delays or issues caused by third-party payment service providers.
• Service disruption due to natural disasters, cyberattacks or other unforeseen circumstances.
• Any loss arising from the user's violation of these terms.

mospay always strives to ensure a reliable and uninterrupted service, however brief downtime may occasionally occur for technical maintenance.

13 Account Suspension and Closure

mospay reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of any clause of these Terms and Conditions.
• Suspicion or evidence of fraudulent activity.
• Providing false information or failure to complete identity verification.
• Suspicion of money laundering.
• Accounts belonging to minors.

In the event of account closure, the return of any valid balance following investigation will be determined at mospay's sole discretion.

14 Changes to Terms

mospay reserves the right to amend these Terms and Conditions at any time. Regarding changes:

• Amended terms will take effect from the date they are published on the website.
• Users may be notified of significant changes.
• Continued use of the platform after changes will be considered as acceptance of the new terms.
• If you do not agree to the new terms, you may stop using the platform and request account closure.

15 Contact and Support

If you have any questions or comments about these Terms and Conditions, please contact us:

• Live chat: Use the platform's live chat for 24/7 direct support.
• Email: [email protected]

Our support team is always ready to answer any of your questions in English.