mospay Privacy Policy
Your personal information is completely safe at mospay. This policy clearly explains how we collect, use, and protect your information.
Introduction and Scope
Purpose of This Policy
mospay ("we", "our", "platform") is an online gaming and entertainment platform in Bangladesh. This privacy policy explains how we collect, use, and protect the personal information of you — our users.
By accessing mospay.cam or registering an account, you fully accept the terms of this privacy policy. This policy is an integral part of our Terms and Conditions.
What Information We Collect
Registration and Account Information
When you create an account on mospay, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification — only users aged 21+ may register)
- Bangladeshi mobile number (for payment verification)
- Preferred payment method (bKash, Nagad, Rocket, Upay)
- Password (always stored in encrypted form)
Automatically Collected Information
When you use the mospay platform, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Time spent on the platform and pages visited
- Game session logs and betting history
- Login time and location (approximate)
- Cookies and session identifiers
Financial Transaction Information
For deposits and withdrawals, we process the following financial information:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and time
- Transaction reference number
- Balance and bonus history
We do not store your payment PIN, password, or full bank account details under any circumstances.
Purpose of Data Use
Primary Use
We use the information you provide for the following purposes:
To ensure account creation, verification, and management
To process all financial transactions including deposits and withdrawals
To verify your identity and maintain account security
To provide gaming services and bonus offers
To provide customer support via 24/7 live chat and email
To meet regulatory and legal obligations
Secondary Use
In addition to the primary purposes above, we may also use your information for the following reasons:
- To improve platform performance and user experience
- To send relevant promotional offers and information about new games (you can opt out at any time)
- To identify and resolve technical issues with the system
- To ensure responsible gaming and identify potentially problematic behaviour
- For statistical analysis and internal research (all data in anonymous form)
Data Protection Measures
Technical Security
mospay applies industry-standard technical measures to protect your information:
- SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
- Two-Factor Authentication (2FA): An additional layer of security for account login and important transactions.
- Firewall Protection: Servers are protected by advanced firewalls and intrusion detection systems.
- Password Hashing: All passwords are hashed and stored using the bcrypt algorithm.
- Regular Security Audits: Security reviews are conducted regularly by third-party experts.
Administrative Security
In addition to technical safeguards, we also ensure administrative security measures:
- Only authorised staff have access to user information
- Data access logs and audit records are maintained
- Staff receive regular training on privacy and data protection
- A rapid response plan is in place in the event of a data breach
Data Sharing with Third Parties
Data Sharing Policy
mospay does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay.
- Technology Service Providers: Trusted partners for hosting, cybersecurity, and analytics services.
- Legal Obligations: In response to a court order or lawful request from authorities.
- Fraud Prevention: In investigations into fraud, money laundering, or other illegal activities.
Our agreements with all third parties include obligations to maintain data confidentiality.
Information with Game Providers
Our platform features games from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and other providers. When you play these games, only the session information required to operate the game is shared with them — never your identity or financial details.
Cookie and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. mospay uses the following types of cookies:
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Performance Cookies: Used to measure site speed and performance.
- Preference Cookies: Remember your language and display preferences.
- Analytics Cookies: Analyse user behaviour to help improve the quality of our service.
You can control cookies at any time by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.
Your Rights and Choices
Your Rights Regarding Your Information
As a user of mospay, you have the following rights:
Right of Access: You have the right to know what information we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure: In certain circumstances, you may request that your information be deleted.
Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
Account Closure and Data Deletion
If you wish to permanently close your mospay account, please make a request through our live chat or email. After the account is closed:
- Active session data will be deleted immediately.
- Financial transaction records will be retained for the period required by applicable law.
- You will be removed from marketing lists immediately.
Data Retention Period
How Long Information Is Kept
mospay retains different types of information for different periods:
- Account Information: For as long as the account remains active and for as long as required to meet legal obligations after closure.
- Financial Transaction Records: For the period prescribed by financial regulations.
- Gaming History: Retained for the period necessary for responsible gaming and dispute resolution.
- Session Logs: Retained for a limited period for security review.
- Marketing Preferences: Your opt-out preferences are stored indefinitely.
Protection of Minors
Policy for Those Under 21
mospay is intended solely for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
Age is verified during the registration process. If we become aware that a minor has created an account, we will immediately delete that account and all associated data.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes & Contact
Policy Updates
mospay reserves the right to update this privacy policy at any time. For significant changes, we will:
- Update this page with a new date.
- Send a notification to your registered email.
- Display a notification when you log in to the platform.
Continued use of the platform after any changes means you have accepted the updated policy.
Contact Us
If you have any questions, complaints, or requests regarding this privacy policy, please get in touch with us:
24/7 Live Chat Support (available directly on the platform)
We generally aim to respond to your request within business days.